Overview
Manifest Prosthetics, Orthotics & Bionics ("Manifest," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect through our website (manifestpo.com), how we use it, and the choices you have about it.
This policy applies to information collected through the Site only. For information about how we handle your protected health information (PHI) as a healthcare provider, please see our HIPAA Notice of Privacy Practices.
Information we collect
Information you provide
We collect information you submit directly through our website, including:
- Name, email address, and phone number provided through our contact and consultation forms;
- Information about the prosthetic or orthotic service you're inquiring about;
- Any other information you choose to include in messages to us.
Information collected automatically
When you visit our Site, we may automatically collect:
- IP address, browser type, device type, and operating system;
- Pages visited, time spent on pages, and referring URLs;
- Standard server log information.
We do not currently use behavioral advertising trackers, third-party analytics with cross-site tracking, or social media pixels. If we add analytics in the future, this policy will be updated accordingly.
How we use your information
We use the information we collect to:
- Respond to your inquiries and schedule consultations;
- Verify insurance benefits when you request that we do so;
- Provide prosthetic, orthotic, and clinical services;
- Communicate with you about appointments and follow-up care;
- Improve the Site and our services;
- Comply with legal obligations.
Sharing your information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers who help us operate the Site or our practice (such as hosting providers or insurance verification services), under appropriate confidentiality obligations;
- Insurance and payers when necessary to obtain pre-authorization and payment for services;
- Legal requirements when required to comply with a court order, subpoena, or law;
- Successor entities in the event of a business sale, merger, or transfer.
Security
We use commercially reasonable safeguards to protect information transmitted through and stored from our Site, including HTTPS encryption, security headers, and access controls. However, no method of internet transmission or electronic storage is 100% secure.
Your choices
- You can choose not to submit information through our forms; however, we may not be able to respond to your inquiry without it.
- You may request that we update or delete the information you've provided to us through the Site by contacting us at info@manifestpo.com.
- For requests regarding your protected health information, see our HIPAA Notice of Privacy Practices.
Children's privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. For minors who are patients, we work directly with parents or guardians.
SMS / text message communications
This section explains how Manifest Prosthetics, Orthotics & Bionics ("we," "us," or "our") collects, uses, and protects personal information in connection with our SMS (text message) services. We are committed to protecting your privacy and to full transparency about how your information is handled.
What personal information is collected
When you interact with our SMS services, we may collect the following information:
- Phone number (required for sending and receiving SMS);
- Name (if voluntarily provided or associated with your phone number in our system);
- Message content (messages you send to us or responses to our SMS communications);
- Opt-in / opt-out status;
- Date and time of messages.
How personal information is used
We use your personal information solely for purposes related to SMS communication, including:
- Sending important notifications, updates, appointment reminders, or confirmations;
- Responding to your inquiries;
- Providing customer support;
- Managing opt-in and opt-out preferences.
Your information is only used to facilitate communication that you have consented to receive.
Who personal information is shared with
We take your privacy seriously. We do not share, sell, rent, or disclose your personal information to any third party for their own marketing purposes. SMS opt-in consent is never shared with third parties. We may use trusted service providers solely to deliver our own messages on our behalf, under confidentiality obligations.
Data security
We maintain administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, or misuse.
Opt-out
You may opt out of SMS communications at any time by replying STOP. Once opted out, you will no longer receive SMS messages from us unless you opt in again. Reply HELP for help.
SMS terms of service
By opting in to SMS from a web form or other medium, you agree to receive SMS messages from Manifest Prosthetics, Orthotics & Bionics. This includes SMS messages for customer care, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply. See our privacy policy at https://manifestpo.com/privacy/. Message HELP for help. Reply STOP to any message to opt out.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll update the effective date above. Material changes will be posted prominently on the Site.
Contact us with questions
Manifest Prosthetics, Orthotics & Bionics
Tampa, FL
(813) 801-9110
info@manifestpo.com